Staff
Villa Mana staff are trained at the luxury hotel level. Guests’ privacy and security are a priority among our staff. The group is comprised of a manager, a chef, three housekeepers, maids, a utility man and around-the-clock security. All are devoted to attending to your needs with immaculate, unobtrusive service and to ensure your stay at Villa Mana is memorable and enjoyable.

Full time manager
Villa Mana’s manager, is responsible for the overall operation of the villa including staffing, special requests and ensuring guest satisfaction. Guests can reach the manager 24 hours a day and he is typically on site.

Housekeeping Staff
The Villa’s housekeepers are responsible for maintaining a high standard of cleanliness and tidiness at Villa Mana. They are also on hand to aid the chef in the preparation and serving of guest meals. Clean, dry towels in the bath and by the pool, basic toiletries, turndown service and special needs are all taken care of by our pleasant housekeeping team.

Security Staff
Discrete, private, and outside the main tourist area, Villa Mana is safe and secure, 24-hours a day. Rotating shifts of two security staff work at the security post by the front gate during the night and have regular checks around the house during the night. There will always be a senior staff member on duty 24 hours a day.

• Communication

Telephone
Villa Mana has a terrestrial telephone line. Phones are situated in the living room, the kitchen and in all of the bedrooms. There is no international service so only local calls can be made.

Facsimile
Local fax service is available at the Villa. The fax can receive international faxes.

Internet
Connection to the internet is available on-site at no additional charge. A computer with dial up internet access is available in the fifth room.

• Functioning

Air Conditioning
Air conditioning is available in every bedroom and in the Entertainment room.

Electricity
All electrical outlets in Villa Mana operate at 220 volts, 50 hertz. The plug sockets are HK/UK style taking plugs with 3 rectangular prongs. International adapters are available if required.

Water
The water supply at Villa Mana is well-fed. Although not potable, the water is filtered and very safe for showering etc.

Laundry
Laundry service is available in house at no extra charge. The staff can also arrange dry cleaning, which will be charged at cost.

Privacy
Villa Mana offers a standard of privacy that exceeds hotel levels. Staff are specially trained to be discrete and to provide guests with the utmost in privacy. Staff will never disturb guests while they are in their room, and will always consult before entering rooms to clean. It is not uncommon for guests to prefer complete privacy during the length or a part of their stay, and should this be the case, the villa manager will gladly arrange.